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Q: How do I get started?
Simply go to hiddenv.com, click on “Resources”, and go to “Give Online”. You will find everything you need to create an account and get started.
Q: Why should I create an account?
Creating an account will allow you to give online and register for church events such as conferences, Classes, or Hidden Valley Life Groups.
Q: When can I start giving online?
Once you’ve created an account, you will be able to contribute immediately.
Q: Is it safe to give online?
Yes. In many ways giving online is safer than giving cash or writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by Fellowship One. Please help us keep your information safe by protecting your login information. Do not let someone else use your account or leave the information for someone else to see. Hidden Valley will never call you to ask for your login information.
Q: What types of accounts can I give from?
You can give online from your Discover Card, MasterCard, or Visa.
Q: Are there any fees involved with giving online?
Not to you. You will not pay any fees with an online gift.
Q: Can I use a debit card?
You can use a debit check card or Visa or MasterCard, but debit cards that require a Personal Identification Number (PIN) cannot be acceptance through the Fellowship One system. ACH bank drafts can be used instead of debit cards.
Q: Can I make a one-time contribution?
Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. For a one-time contribution, you can designate that the contribution should be made immediately or, for both one-time and recurring contributions, you can schedule the contributions to come out of your account on the date(s) specified by you.
Q: If I want to set up- a recurring gift, what are my options for frequency of my gift?
For recurring gifts, you have the option of giving weekly, twice a month, every two weeks, or once a month.
Q: When will contributions be taken from my account?
Contributions will be taken from your specified account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your account and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.
Q: Can I designate my gift to a particular cause?
Yes, you can designate your gift to go towards Tithe, Compassion Ministry, or the 2nd mile campaign. We may also add additional funds at specific times. If you want to split your gift between two funds, you will have to set up two separate contributions.
Q: Can I review my donation history online?
Yes. The site will allow you to view the complete history of your contributions, given either online or otherwise. However, for security purposes, before you can see any past contributions, we must manually connect your online account with your previous information. This is a one-time process when you initially create your account. After that, you can view your history at any time.
Q: How will I know that I set up my gift correctly?
Immediately after submitting your contribution, you will receive an email verifying your contribution.
Q: Can I change my personal information or the amount or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log in to the system using your user name and password and make the necessary changes in the system.
Q: Will I still receive regular contribution statements from the church?
Yes. The church will continue to send year-end contribution statements to your address on file for tax purposes.
Q: Does it matter which Internet browser I use?
No. Any browser will work.
Q: I have additional questions about online giving that have not been addressed. Who can I talk to?
For any questions, concerns or comments about the online giving system, please contact us. You will receive a response as soon as possible.
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